Refund & Cancellation Policy
This policy explains when refunds or cancellations may be available for AstroVedya services and purchases.
Last Updated: October 19, 2026
Introduction
This Refund & Cancellation Policy applies to paid products and services offered by AGWEBAPP SOLUTION under the brand name AstroVedya.
By purchasing a product or service from AstroVedya, you acknowledge and agree to the terms described in this policy.
1. Digital Kundli Report
AstroVedya may offer personalized digital Kundli and astrology-related reports for a one-time purchase price.
Current Product
Personalized Kundli Report
₹19
One-time payment
2. Cancellation Policy
A cancellation request may be submitted before the requested digital service has been generated or delivered.
Once a personalized digital Kundli report has been generated and delivered, cancellation requests may not be accepted because the service is personalized and digitally delivered.
Please carefully verify your name, date of birth, gender and birth/location information before completing your purchase. Incorrect information provided by the customer may affect the generated report.
3. Eligible Refund Situations
A refund may be considered in the following situations:
Payment Failed but Amount Debited
If your payment was unsuccessful but the amount was deducted from your account, the amount may be automatically reversed by the payment provider. If it is not reversed within the expected period, you may contact us.
Duplicate Payment
If you are charged more than once for the same order, the duplicate eligible transaction may be refunded after verification.
Technical Failure
If a technical issue on our side prevents the purchased service from being delivered, we may provide a refund or appropriate resolution.
Service Not Delivered
If payment is successfully completed but the purchased digital service is not delivered due to an issue attributable to AstroVedya, you may contact us for resolution.
4. Non-Refundable Situations
Refunds generally will not be provided in the following situations, subject to applicable law:
- The personalized digital Kundli report has already been generated and delivered.
- The customer provided incorrect or incomplete birth information.
- The customer changes their mind after the digital service has already been generated or delivered.
- The customer does not agree with an astrology interpretation or prediction contained in the report.
- The customer does not receive the expected result from an astrology-related prediction or interpretation.
5. Incorrect Information
Customers are responsible for ensuring that the information submitted during checkout or service registration is accurate.
If a report is generated using incorrect information provided by the customer, AstroVedya may not be responsible for the resulting inaccuracies and the order may not qualify for a refund.
6. Refund Request Process
To request a refund, please contact us using the email address provided below.
Please include:
- Your registered name
- Mobile number used for the purchase
- Order or transaction ID
- Date of payment
- Reason for the refund request
7. Refund Processing
Approved refunds will generally be processed through the original payment method or through the payment gateway used for the transaction, where supported.
The time required for the refunded amount to appear in your account may depend on your bank, card issuer, UPI provider or payment gateway.
AstroVedya cannot guarantee the exact time taken by a third-party financial institution to credit a refund.
8. Payment Gateway Transactions
Payments may be processed by a third-party payment gateway. Payment processing, transaction authorization and certain refund mechanisms may be subject to the payment gateway's terms and procedures.
In cases where a transaction is pending, failed or reversed by the payment provider, the final status may depend on confirmation received from the payment gateway.
9. Payment Disputes & Chargebacks
If you believe a payment has been incorrectly charged, please contact AstroVedya first so that we can investigate the transaction and attempt to resolve the issue.
Nothing in this section limits any rights or remedies available to you under applicable law or the rules of your payment provider.
10. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time to reflect changes in our products, services, payment processes or applicable legal requirements.
Any updated version will be published on this page with a revised "Last Updated" date.
Need Help?
For refund, cancellation or payment-related questions, please contact our support team with your order details.